FAQS


Does The Hair Agency sell closures and frontals?

No. At the moment, we do not sell closures, however we do have  recommendations that we can refer to you. One of the recommended companies is the supplier of the closures and frontals for our custom wig units. Please call 1-800-210-3803 or email info@thehairagency.com for details.

How do I use The Hair Agency Student or Stylist discount?

Our 10% discount is available only to CURRENT students and LICENSED cosmetologists with VALID ID.
YOU CANNOT PLACE YOUR STUDENT DISCOUNT ORDER VIA OUR WEBSITE SHOP PAGE. PLEASE READ INSTRUCTIONS BELOW…
When you are ready to request and pay for your order, you must first EMAIL a photo of your valid student ID or cosmetologist license to Sales@Thehairagency.com. If your school does not provide a student ID (online schools, etc.), please email us a copy of your photo ID/driver’s license AND an official document verifying current enrollment. We suggest that you make your order request with us the day before you would like to place your order.
Email the following information to Sales@TheHairAgency.com
SUBJECT: Student Discount Request
1. YOUR FULL NAME
2. YOUR PHONE NUMBER 
3. EXACTLY what hair you’d like to purchase (Texture & Lengths)
4. THE NUMBER of bundles you’d like
5. ATTACH your valid student ID or cosmetologist license
NOTE: If you are also requesting OVERNIGHT shipping, you must provide us with your ZIP code. Overnight shipping may not always be available.
EXAMPLE: My name is Jane Smith, 202-555-1234. I would like to order 2 bundles of Indian Wavy in 14″ . I would also like overnight shipping to zip code 12345 if available.
Once received, The Hair Agency staff will EMAIL you an invoice/bill with your discounted total including shipping costs. We contact all clients in the order that we receive your ID.
Orders can ONLY be placed in the student’s or cosmetologist’s name. Orders WILL NOT be processed in any other name. You will have 24 hours to pay your invoice.  Once  paid, your order will be processed and prepared for shipment.
NOTE: Discounts are valid on a MAXIMUM of 5 bundles within a 90-day period. In other words, you will only be allowed to purchase 5 bundles at the discounted rate within any 90 day period. No exceptions.
The discount is 10% off the hair and cannot be combined or transferred (no family or friends may use your discount). Discounts can only be applied at the time your order is placed with us via email. Orders placed on our website are NOT eligible for discounts. ALL orders require a signature upon delivery. No exceptions.
If available, overnight shipping costs typically range from $45 to $110, depending on your location. We do not determine the overnight shipping rates. They are set by UPS. All overnight orders MUST be completed and paid before 1:30pm eastern time.
We cannot overnight ship to a post office box. A physical address is required. ALL orders require a signature upon delivery. No exceptions. We do not process overnight shipping orders on weekends, holidays, or when we are closed (Saturday and Sunday).
Shipments delayed due to weather conditions, natural disasters, or other uncontrollable events are not eligible for refund or credit. The Hair Agency reserves all rights.

Does The Hair Agency Offer International Shipping?

Yes, to most countries. International shipping is a flat rate of $80 USD. We utilize UPS for International shipping. UPS cannot ship internationally to a postal box or mailing center. A physical address is required. Shipping can take up to 7 business days. The customer is responsible for paying any international customs fees or import duties required upon delivery. These charges are not within our control and we have no way of determining what they may be. Customs policies/fees vary widely from country to country. For more information, we suggest contacting your local customs office.

Which Shipping Carriers Does The Hair Agency Use?

The Hair Agency utilizes the United States Post Office (USPS) Priority Shipping for standard 3-5 day shipping or UPS for overnight shipping. We ONLY ship to your confirmed credit card billing address. No alternate addresses. No exceptions. Be aware that UPS shipping will be higher than US Postal. ALL orders require a signature upon delivery. No exceptions.
If available, overnight shipping costs typically range from $45 to $110, depending on your location. All overnight orders MUST be placed before 1:30pm EST. ALL orders require a signature upon delivery. No exceptions. There are no overnight orders when we are closed (Saturday and Sunday). 

When will I receive my order?

Your package will arrive within 4-7 BUSINESS DAYS of placing your order. On occasion, our weekly shipments experience customs delays from Chennai, India. In these cases, we will keep you updated on the status of your order.
Once shipped, you will receive an email from the US Postal Service (USPS) or UPS.  That email will include your tracking number and anticipated delivery date.  Please be sure to check your inbox AND spam folder for your USPS or UPS tracking number. ALL orders require a signature upon delivery. No exceptions.

How do I exchange my hair from The Hair Agency?

Hair may be exchanged within 7 business days of delivery as long as the black cable ties have not been removed, the wefts have not been unrolled, it has not been handled, brushed, dyed, cut, colored, or installed. Hair must be in its original packaging and ready for resale.
To exchange, please send us an email stating you are sending the hair back to us for exchange. Ship your hair back to us along with a note advising us of your wishes.  In addition, you must send your hair in a box with Signature Confirmation and a tracking number. Please send it to us at the following address (please address the package EXACTLY as listed)  :
The Hair Agency, LLC.
2480 Briarcliff Road, Suite 6, #125
Atlanta, GA 30329

Will The Hair Agency hair blend with African American hair?

Yes! The Hair Agency hair blends will multiple nationalities of hair. It is very versatile and easy to manage!

What are The Hair Agency Social Networking Site Addresses?

We are currently on Facebook, Twitter and Instagram.
Like us on Facebook!: www.facebook.com/TheHairAgency
Follow us on Twitter: @TheHairAgency
Follow us on Instagram: @TheHairAgency

How many bundles of The Hair Agency hair do I need for a full sew-in?

Depending on the style you plan to wear, the length you select, and the size of your head,  a minimum of two bundles is needed for a natural-looking sew-in. Three or more for a very full look. Longer lengths (18″+) typically require three bundles.
The number of bundles purchased depends on the look a client is going for. Some clients prefer three bundles over two bundles, some prefer four bundles over three. It varies by client and their desired style.
Clients preferring a partial sew-in only require one bundle if purchasing under 18".

How many ounces are in each bundle of The Hair Agency hair?

There are 3.5-3.8 oz. of hair in each bundle of The Hair Agency hair. Please note that longer lengths will have the appearance of smaller bundle size, this is due to longer hair being heavier in weight.

Does The Hair Agency still offer Military Discounts?

No.  We have been made aware that requiring photo identification to verify military status is a violation of Federal law.  As a result, we have discontinued all military discounts effective 01/01/2014.

How Do I Request Overnight Shipping?

The Hair Agency offers overnight shipping Monday through Friday via UPS (if available in your area). There is no overnight shipping for International customers or to post office boxes (a physical address is required). All overnight shipping requests must be completed and paid BEFORE 1:30pm eastern time AND prior to placing an order online. Please plan the timing of your order accordingly. 
To request overnight shipping (U.S. customers), please follow the instructions below:
Email the following information to: Sales@Thehairagency.com
SUBJECT LINE: Overnight Shipping Request
1. Your Full Name 
2. Your Phone Number 
3. EXACTLY what hair/hair products you would like to order (Texture & Lengths)
4. Your ZIP code
All of this information is REQUIRED in order to receive UPS overnight shipping.
EXAMPLE:
I am requesting Overnight Shipping. My name is Jane Smith (555) 765-4321. I would like 2 bundles of 16″ Exotic Wave. My zip code is 11222.
NOTE: We ONLY ship to your confirmed credit card billing address. No alternate addresses. No exceptions. Your confirmed address MUST be a physical address for overnight shipping. No post office or mail service boxes. If we do not have your order physically in stock, overnight shipping will not be available.
–>>Email your information to: Sales@TheHairAgency.com<<–
**Once you have sent us the required information and we approve your request, we will email you an invoice/bill with your order total and UPS shipping rate included.  This is the only way to receive overnight shipping. Overnight orders CANNOT be placed via our website checkout page. **
NOTE: If available, overnight shipping charges typically range from $45 to $110, depending on your location. We do not determine the overnight shipping rates. They are set by UPS. All overnight requests MUST be completed and paid before 1:30pm eastern time. 
We do not process overnight shipping orders on weekends, holidays, or when we are closed (Saturday and Sunday). Shipments delayed due to weather conditions, natural disasters, or other uncontrollable events are not eligible for a refund or credit.  The Hair Agency reserves all rights. 

How Can I Use The Hair Agency Layaway Program?

The Hair Agency Layaway program allows all clients of The Hair Agency to purchase their hair extensions on layaway.  Layaway requires that all clients place a minimum 50% initial payment towards their purchase. Items will not be shipped to the client until full payment for the order is received. Full payment of all orders must be received within 60 days from the initial payment date. After 60 days, any funds paid by the client will be forfeited and not refunded.
To begin your layaway plan, please select the LAYAWAY icon located at the bottom of our website (any page), or by selecting the menu option under the SHOP section. The layaway page will guide you through making your first 50% payment.  If you have difficulty, you may call us during business hours Mon-Fri 9am-7pm eastern, and we will guide you through the layaway process 1-800-210-3803.  
Once  your initial payment is received, we will pull the hair out of stock to ensure that the hair is available to you. Please email us to make your remaining payments. Simply send the following information:
1. Subject Line: LAYAWAY PAYMENT
2. Your FIRST and LAST name, as listed on your initial order
3. The amount you would like to pay
4. Your phone number
Once we have received this information, we will email you an invoice/bill as well as a layaway agreement for your payment and processing. Your invoice will be valid for 24 hours. 
Layaway may NOT be combined with any specials, sale or discount offers.
Where Does The Hair Agency hair come from?
Per confidentiality reasoning, The Hair Agency does not provide details of the exact address of where the hair comes from. However, The Hair Agency can disclose that all of our products are directly from Chennai, India and we can ensure you that all hair offered is 100% unprocessed hair that can be managed in a way that your real hair can. All hair can be dyed to any color you prefer.
Can I Place My Order Over The Phone?
No.  For the security of your credit card, we DO NOT take phone orders.  All items must be ordered online at www.TheHairAgency.com or via Invoice (e-mailed) and we will ship your order to you. No exceptions. 
Do you have a store I can pick up the hair from?
No. All items must be ordered online at www.TheHairAgency.com and we will ship your order to you. No exceptions.

Does The Hair Agency offer Wholesale?

Yes. The Hair Agency does offer wholesale opportunities starting at $1500.00 minimum purchase (effective 03/01/2015). Please e-mail sales@thehairagency.com for our 2016 Wholesale E-Packet.

How Do I Order The Hair Agency Hair?

Place your order on our website: www.TheHairAgency.com. Click Shop, then click your desired hair type.

Will I get the exact curl pattern shown in the picture/video?

Possibly. Remember that we offer 100% unprocessed human Indian hair and bundles can vary in both curl pattern and color. Some bundles are curlier, looser, or straighter than others. You can make a specific request when you place your order and we will do our best to honor it, however we cannot guarantee that your bundles will exactly match what you see on pictures, videos, or prior purchases.

What lengths does The Hair Agency carry?

All hair offered by The Hair Agency comes in the lengths of 12″, 14", 16″, 18″, 20", 22″, 24″, 26", 28″ and 30". The lengths available at any point in time can be found in the drop-down menu under each specific hair style. All hair is measured from weft to the end of the hair when pressed straight.

What textures does The Hair Agency carry?

The Hair Agency currently carries Indian Wavy, Indian Curly, and Indian Straight. We also have a steamed tight curl texture available for custom order.